Q: What is Zirqashe?
A: Zirqashe is a Pakistan-based brand offering timeless, everyday luxury through beautifully crafted 18K gold-plated jewelry and watches — at accessible prices.

Q: Are your products real gold?
A: Our pieces are made with premium-quality 18K gold plating over durable base metals, offering the perfect balance between elegance and affordability.

Q: Do you deliver all over Pakistan?
A: Yes, we ship to all major cities and towns across Pakistan through trusted courier partners.

Q: How long does delivery take?
A: Standard delivery takes 2–5 business days after order confirmation. Express delivery (within 30 minutes to same-day) is available only in Sargodha, depending on availability.

Q: Is there a shipping fee?
A: Yes, standard shipping is Rs. 160. We also offer free shipping during special promotions — watch out for those!

Q: How do I track my order?
A: Once your order is dispatched, you’ll receive tracking info via SMS or WhatsApp. You can also contact our support team for live updates.

Q: Can I return or exchange a product?
A: Yes, we accept returns/exchanges if you received a wrong, damaged, or defective item and contact us within 3 days of delivery. The product must be unused and in its original packaging.

Q: What items are NOT eligible for return?
A: Returns are not accepted for used items, change of mind, slight color variations, or if packaging is missing.

Q: How do I request an exchange?
A: Contact us via WhatsApp or email with your order number, reason for return, and pictures (if needed). Once approved, you can ship the item back for inspection and exchange.

Q: Who pays for return shipping?
A: Customers pay the return shipping unless the product was incorrect or defective.

Q: Do you offer refunds?
A: We primarily offer exchanges, not refunds. Refunds are approved only if the item is out of stock or undelivered. Refunds (if applicable) are processed within 7–10 business days to the original payment method.